Delivery & Returns

Delivery Information

Once you place an order, you will receive an email with confirmation. All orders are dispatched within 7 days of receiving your order (usually next day).

Delivery Prices

Delivery is charged FROM £18.99 (inc. VAT) dependant on the size and weight of items requested.  Delivery is restricted to a 40 mile radius of our showroom. (NE110NJ)

Your order will be delivered at any time between 8am and 6pm.  Unfortunately we are unable to specify an exact time or time slot. If our carrier is unable to deliver, you can contact the carrier to arrange re-delivery in most cases.


You have 14 days in which to return your order to us (See returns section below) for a refund.


You have the right to change your mind and return your product to us, unused, within 14 working days of receiving your order.  You will be subject to a 30% restocking charge on all items.

All packaging and/ or security seals must be intact. You will be responsible for paying postage costs for returning the item(s) Any refund or replacements will be processed upon receiving those returned item(s).

If you receive a damaged, faulty or incorrect item, please contact us within 24 hours of receipt. Let us know and we’ll arrange to refund or replacement  of the item(s).  Again, we can only process any refunds or replacements upon return receipt of the returned item(s).

Cladwise Bathrooms Ltd cannot be held responsible for items lost or damaged in transit.  We will inspect the items fully on return.  Always obtain a Certificate of Posting and consider using a Signed For service when returning items.